CANCELLATION BEFORE SHIPMENT :
If the order or the item(s) that you want to cancel have not been shipped yet, you can write to us at firstname.lastname@example.org or call us on +91 11 41666441 / 42. In such cases, the order will be cancelled and the money will be refunded to you within 24-48 business hours after the cancellation request.
CANCELLATION POST SHIPMENT :
If you wish to cancel an order that has been shipped but has not yet been delivered, please get in touch with us at email@example.com or call us on +91 11 41666441 / 42. In case you have cancelled an order, which has already been handed over to the courier company on our end, they may still attempt delivery. Kindly do not accept the delivery of the order. Once we receive the product(s) back and verify its packaging/condition, we will refund your money within 24-48 business hours.
HOW WILL I GET REFUNDED FOR THE CANCELLED ORDERS AND HOW LONG WILL THIS PROCESS TAKE?
RETURNS, REPLACEMENTS AND REFUNDS
- How do I return an item purchased on chandnisingh.com?
Chandnisingh.com offers its customers an ’Easy return policy’, wherein you can raise a return/exchange request of a product within 5 days of its delivery. We also accept partial returns wherein you can raise a return request for one or all products in you order.
Note: If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will refund you the full amount. Kindly refer to the next question for exclusions to refunds.
- Which are the items that cannot be returned/exchanged?
Returns will not be accepted under the following conditions:
Categories not eligible for Return:
Please note: For certain marketing campaigns or mega sale periods, special return/exchange/refund rules may apply. Information regarding this is visible on the promotion banner. For any clarification, please feel free to contact our customer care.
- I have received a damaged or defective item/wrong product in my order, how should I proceed?
Our shipments go through rigorous quality check processes before they leave our warehouse. However in the rare case that your product is damaged during shipment or transit, you can request for a replacement or cancellation and refund.
If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/refund within 5 days of receiving the order:
Note: If it is a case of replacement, it is subject to the availability of stock. In case that a replacement may not be available, we will refund you the full amount.
- Do I have to return the free gift when I return a product?
Yes. The free gift is included as a part of the item order and needs to be returned along with the originally delivered product.
- Can I return part of my order?
Yes. A return can be created at item level and if you have ordered multiple items, you can initiate a return/replacement/refund for any individual item. However, any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it.
- How will I get refunded for the returned orders and how long will this process take?
In case of a return/replacement/refund, we process the refund once the products have been received and verified at our warehouse.
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